Terms & General Information
Sales policy
Goldstar Europe is strictly a trade-only supplier. Goldstar will only work with accredited distributors who are supplying their clients with decorated product for use as promotional or advertising items.
Orders
Orders and artwork can be sent to Goldstar Europe via email to orderseu@simplygoldstar.com . Email subject line must include Customer Name and PO#. Artwork can be submitted separately with distributor’s PO number referenced. Goldstar is not responsible for typographical or handwritten errors on order.
How should I send my artwork?
The preferred format for artwork is vector-based EPS, Adobe Illustrator.ai files. High resolution images must be minimum 300 dpi in the following formats - Photoshop, Illustrator, PDF or JPEG files. For PDF and Illustrator files, the images must be embedded into the file. All fonts must be converted to curves/outlines and artwork must be sized to the approximate print area for the best results.
Virtual artwork proofs
Virtual proof available at no charge by requesting on your PO (please allow up to 48 hours). Virtuals are limited to (1) design change or at the discretion of the customer service representative. Please note that custom artwork modifications will be charged at €50 per hour and the customer will be contacted if additional charges apply.
Turnaround Time
Production turnaround time begins AFTER graphics, credit, order entry, and proof approval (if requested). Turnaround time may vary with orders greater than catalogue quantities and will be quoted at the time of receipt of approvals. Production days are considered Monday through Friday excluding weekends and holidays.
Transfer of title:
The customer agrees that the risk of loss and title for any printed product passed to you upon our delivery to our carrier.
Standard delivery times
Standard delivery times by country / region are as follows:
France, Switzerland and Benelux: 3 working days
- Austria and Germany: 2 working days
UK: 4-5 working days
Ireland: 4-5 working days
Italy, Spain and Portugal: 3-4 working days.
Nordic countries: 4-5 working days.
Express shipping
All our standard shipments are included in the price. However, express deliveries are possible for an additional cost. The additional cost for express shipping will vary depending on the destination and weight of the order. Please ask your account manager at the time of placing your order.
Can you ship to multiple addresses?
Yes we can. Our all-inclusive pricing includes delivery to one address only so delivery to more than one address may incur additional charges.
Packaging
All products ship bulk to minimize shipping costs unless otherwise specified. Multiple carton shipments of same product may vary slightly from published quantities. However, total shipment will match packing list count. Custom inner cartons with exact count may be subject to charges. Please contact Customer Service for details.
Samples
FREE Random imprinted samples available by request in reasonable quantities. Self-Promotional samples available at EQP less 25% in published product MOQ’s. Custom spec samples available at Sales Manager’s discretion.
Over/Under Policy
Due to final quality control, orders may be shipped plus or minus 5% of quantity ordered. Our factory is unable to ship "overruns" to distributor. However, reasonable additional quantities may be ordered as "product proofs" and charged accordingly.
Do you provide a quality guarantee ?
We certainly do. Your purchase must be free of defects and produced exactly to your order specification. If it is not, you may return the unused portion, anytime within 60 days for a prompt and courteous refund. Your satisfaction is 100% guaranteed.
Logos and Images: Please note that the images used in our catalogue are for visual purposes only, and do not imply that product has been supplied to any of the companies shown. The image of a company logo on a pen in no way suggests that the company endorses the product or other products offered in the catalogue.
Returns & Adjustment policy
Distributors must contact Customer Service within 60 days of product receipt before any action for authorization. All returns requiring pickup will need a Return Authorization number issued by Customer Service to be valid. Defective items will be immediately replaced upon receipt of sample of item so proper corrective action and adjustments can be made. All adjustments must be made 60 days from ship date.
Price and Payment
The price payable for your order is as set out at the time your order is submitted. The price payable for the goods includes taxes under unless payee has an authorized resale license submitted prior to invoicing. Delivery and handling charges may be added, which you will be informed of. We will inform you of the total price payable for the goods ordered before payment is required. Prices are subject to change without notice.
Depending on the monetary value of an order, we may require a deposit and/or to issue a line of credit. Our accounting department will contact you accordingly. In the event a deposit is required, please note that your orders will not be put into production until we have received the required deposit. For orders paid through the site, payment can be made by most credit cards by completing the relevant details on the checkout page.
When placing an order where you elect to pay the full purchase price at the time of ordering, we must receive payment for the entire order and any applicable charges before the order is produced, unless we have agreed otherwise in advance in writing. Alternatively, when completing a purchase where you elect to pay the full purchase price later, we must receive payment for the entire order and any applicable charges within 60 days following the date of invoicing, unless we have agreed otherwise in advance in writing.
By using a credit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorized to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of the card refuses to authorize payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase.
We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility. We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you. As a trade customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.
The format of our invoice and statements to you will solely be dictated by us and we will not enter into any variation of our format unless any proposed variations are requested in writing at least six months in advance and expressly agreed by us.
If you accept or agree to these terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. As a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order limit you may impose on your employees.
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder, or you become unable to pay your debts when they fall due, or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.